WhatsApp is the most popular messaging platform with billions of users all over the world. It is being used as a messaging platform for people for years to send messages, calls, share videos, images, audio, etc., and has become an important communication tool for connecting with friends and families. Due to its popularity and wide use among people, WhatsApp has now emerged as a potential tool for business.
WhatsApp has introduced the WhatsApp Business API for connecting business owners with their customers. Through WhatsApp Business App, you can set up a business account and can build your business profile. One new feature that WhatsApp integrated to the business account is a chatbot. You can build a WhatsApp chatbot for your business to improve your customer experience.
There are many ways in which a WhatsApp Chatbot can improve customer experience and drive more sales. They are:
24/7 availability: Unlike customer service agents, a WhatsApp chatbot can engage with the customers round the clock. They can chat with multiple customers at the same time.
Automated Messages & FAQ: Each client is important for the growth of the business. WhatsApp chatbot can greet the new customers communicating through WhatsApp and provide answers to the clients through automated messages.
Personalized conversation: Through chatbot, you can connect with customers in seamless chat in real-time. WhatsApp chatbot can offer personalized recommendations based on the user’s preferences. They can provide tailored offers to customers and can add more value to the customer interaction.
Handling Customer Queries: A WhatsApp chatbot can help you to handle multiple customer queries in real-time. You can leave the repetitive tasks like queries, product details, and other stuff to the chatbot while you handle the important tasks. A chatbot can respond to your queries instantly and provide more customer engagement.
Want to know more about WhatsApp chatbot and how it can help your business, then please visit, https://mublesolutions.com/chatbot-development
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